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Magellan RoadMate 300 GPS Portable NavigatorUser Review: - Don't buyMagellan Customer service is the worst customer service I have ever dealt with. They offer a free 30 day map update since all of their products ship with out of date maps. This would be a good thing except it is in the fine print of their products and their customer support email address that their website list is the wrong address. I had to get through to their customer service by posting a bad review on their website. By the time they responded my unit was beyond the 30 day limit and they refused to give me the update. This is a bad business practice. Garmin has a 60 day guarantee which is posted directly on their website in plain view. User Review:  - Got me to Cedar Point, great gps.. but OUTDATED!!!I called Magellan about updating the maps, and they said this unit is going to be discontinued and it is impossible to update it. I'd have to trade it in for a new one. So they wanted me to pay $200 after trading this unit in. If you call Magellan and are stubborn enough, they should be able to work out sending you a free Maestro (which they are for me). Cause I bought the Roadmate 300 like last November and they are telling me it is getting discontinued already?!?! So BUYER BEWARE... SAVE YOUR MONEY AND TIME- DON'T BUY THIS simply because its getting discontinued and maps can't be upgraded from what I'm told! Spend an extra $60 from the used prices of this one and get a Maestro.. they seem to be great! User Review: - Not Worth the MoneyI bought this for my husband a year and a half ago and have had nothing but problems. He travels for a living and needs it to go to his sales appointments. It failed on him several times and was replaced (with a refurbished model) by Magellan and that has failed several times also. Very frustrating when you are 20 miles past your turnoff and don't know it because the GPS has frozen. We are currently looking for another to replace it and would not consider another Magellan, at any price. User Review: - Mgellan roadmate 760Customer support is a joke, unless you speak Indian. You must also have about 3 hours free to hold while waiting to talk to someone you cant understand. One of the reviews I read told how to repair the wire that comes loose from the mother board. This also happened to mine. If it is that much of a problem they should repair the unit free because of a mfg. defect. They should modify the installation of this wire so that it works and does not come unglued. Stay away from Magellan. Extreamly poor service and manufacture. User Review: - Service should keep you away from all Magellan productsStay away from Magellan all together. Bought the RoadMate 300 last Black Friday (Nov. 24, 2006). Pretty good unit for the price, had intermittent problems connecting to the satellite. Finally went. Called Magellan in August 2007, received a Return Authorization. They supposedly have a 14 day return policy. Well it is now almost November again and after numerous calls to Magellan still no GPS. They use outsourced phone representatives, so you can not be assured that they actually understand what you are saying and I have had a very hard time understanding them most times. After numerous promises that the replacement GPS is on the way and refusal to provide a tracking number as of today I got off the phone with them and started filing complaints with the BBB and the attorney general. Pay more and stay away from Magellan. They don't care about you once they have your $$$. |
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