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Magellan RoadMate 760 Portable GPS NavigatorUser Review: - No option for ZERO starsbought the unit and had old maps. Bought $79 upgrade maps that erased all the data from my GPS then refused to copy the new data. Spent 3 days AFTER given a "case" number. Told that I was to get a "free" maestro replacement the first time, put on hold and disconnected the second time, tried to tell me the unit needed to be "repaired" the third time and have been on the phone for 1:30. Was told for the 5th time that "we'll get right back to you". So now I had an out of date GPS that was working and now I have a lump of hard plastic that lights up and doesn't work. NEVER buy a Magellan if you expect customer service. Buy one only if it's a one time purchase that you can throw away and not look back. User Review: - Don't buyYou have to bay 79.99 for map update. Many other gps offer for free. User Review: - Incredibly Poor Update Service!!I purchased a 760 in 2006, with the promise that updates would be available on a regular basis. Several times in 2007, the unit itself prompted me to go to magellangps.com for new updates, but the website said each time that the update woldn't be available until "x", X being a few months in the future. But yesterday, there WAS an update available. For $80 (well, I could live with that if it was a good update), but - a really, really HUGE but - it was NOT available by download, and the DVD they offered could ONLY BE USED ON A PC!! I was stunned, and called their customer support, which confirmed that I COULD NOT UPDATE THE UNIT ON AN APPLE COMPUTER! What a HUGE ripoff. I now have a $300 paperweight . . .never again!! User Review:  - Bad unitI bought it when it came out first in late summer 2005. When it works, it is fine. If freezes often and sometimes will just refuse to "see" the satellites even in wide open areas. Maps were old and often would miss many addresses that were old and in urban areas. (But I suspect that might happen with any GPS unit). Upgrade was suggested to overcome these problems. DVDs arrived in time as promised. As son as I connected the unit to start the upgrade, the unit died! Tried different power cord, CLK adapter cord, different outlet... still dead. Am jumping the hoops of technical support for the last hour but I am not sure when I will get this back in order (if ever). Will update on the Customer Service experience when it is complete but I must admit I am dreading it already - 1 hr on the phone and nowhere closer to the solution... User Review: - support keeping me on holdI am waiting to talk to a support person for at least hour now. They are keep on putting me on hold. I guess Magellan GPS does have many issues as lots of people call them for support. Since I am on hold, it gave me the opportunity to write this review. Magellan: Give better support or soon you'll be out of business! |
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