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Magellan RoadMate 760 Portable GPS NavigatorUser Review: - Would not buy from this company again.I've had this unit for over a year. I had to return it almost immediately for a minor repair which took several weeks, but once we started using it it was fantastic. It was easy to use, fairly reliable (occasionally difficult to get a signal), and cut down immensely on time and stress whenever I had to drive to a new place. However, 2 months ago the unit fell off my windshield and stopped powering up. I figured out that I needed to replace the cradle, but the part was conveniently out of stock when I tried to order a new one, and has been backordered everywhere ever since. I have read many other accounts of frustration about the backordered cradles (and the shoddy manufacturing and materials used in the first place). I'm still waiting to receive my new cradle, and haven't even heard anything about when they will be going out. Magellan has horrible customer service, and I will never buy another product from them again. User Review:  - Great GPS!I've had this GPS for almost two years and use it every day. It works exactly as it is supposed to work. I use the weighted dash holder - not the windshield mount. I also added an SD card to backup my addresses, but I've never had to resort to this. It is very user friendly, and everyone in the family has no trouble using it. One time I had a problem getting getting reception. I contacted tech support and quickly received some advice that worked right away. (It turns out that dust can collect in the antenna attachment - I was told to just pull it off, blow on the connection, and replace it. Voila - satellite connection was restored!) Other than that, I have had no problems with my unit. The only two issues that would make this GPS better would be to have it smaller and to have an internal battery. However, even with these drawbacks, it's a great GPS, and my entire family has been very happy with it. User Review: - Great when it work, but beware INDIAN TECH SUPPORTI've had this model for about 18 months and for the most part I love it. I usually don't have to wait more than a few minutes for a signal, I like the dimmer feature, and the directions almost always work. Here is the bad news. The tech support sucks. Whenever you call you get a poorly trained person from India who is reading from a script. Like most Indian tech support you have to explain the same facts over and over again via a bad phone line. The second bit of bad news, for me at least, is that my power keeps turning off when I'm driving. I've replaced the power cord several times and although this fixes the problem for a few months the same problem occurs again within just a few months. I've seen other people on the web complain about this same problem. The Indian tech support guys solution was to have me pay a couple hundred dollars for them to refurbish the machine. Do not fool yourself. The unit will not last several years. Count on having to buy another one in at least 2 years. User Review:  - Magellan has unreliable products and terrible customer serviceWe puchased the 760 model new two years ago - it had good reviews from a functionality perspective but what no one realized at the time was the shoddy quality on parts and design. The unit needed repair within the warranty period to replace the cradle where the power connection fits it. Now that it is out of warranty, the same inferior design keeps the Magellan from powering up or staying on. There are postings all over the web for this same issue. Magellan products are poorly designed from a durability perspective and the workmanship is poor. I would never buy their products again - waste of money and time in dealing with their non-existent customer service. User Review: - Magellan Saves the DayIn our household we own 1 Magellan crossover, 1 760, 1 500 Plus, and 1 300. At least that's how many we have left. We did own 2 760's, but one was stolen right out of the car. I guess that shows how good the unit is. Many other types of GPS's were in other cars around mine, but they stole my 760. Now whenever I park the car, the cradle, power cord and unit are hidden away even before I park. Any GPS that is not built in, has this drawback, but with the price difference, I can have 5 760's stolen before it even comes close to the cost of a built in!!! BTW, the 300 series units are awful in there search capabilities and should be avoided. You have to know the exact city, otherwise it is lost. With the 760 and the crossover units, you have many diferent choices in search criteria. Stay away from the 300 series. In fact Magellan has basically agreed with this assessment because they have offered tradeups to the Crossover series if you own a 300 or 360. |
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