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Magellan RoadMate 800 Portable GPS NavigatorUser Review: - Magellan support is useless.Magellan RoadMate 800 Portable GPS Navigator The unit works well and is usually accurate and reroutes you quickly enough. Magellan map updates are way behind and impossible to use. I purchased the latest update from them when it became available in the 4th quarter 2007 and the update is dated 3rd quarter 2006 - plus now that installation has failed multiple times- the unit is useless since it's hard drive was altered during the process. Magellan tech support is totally useless. I would choose a unit easier to update because you are completely on your own when you encounter problems. I will not buy a magellan again. User Review:  - Enjoy your money - updateThis 800 has been quirky since I bought it. Things like voice would quit and come back in a few days. Last night it dropped dead in the middle of a trip through the Twin Cities (MN). Not even so much as a skipped heart beat before it died. Didn't help to reset or uplug. It finally displayed "contact customer service". That really cheered me up. Fortunately I had a good navigational device with me (my wife) or I'd still be wandering around. I'm "lost" without a GPS. I've had a 760 for a couple of years and it has a few quirks too. Most of them however it has grown out of such as freezing up. You will get more engoyment out of donating your money to your favorite charity, putting it down the trash disposal or burning it than spending it on an 800. Magellan should stayed with making navigational devices and not trying to incorporate entertainment devices into their products. The only thing I like better about this one over the 760 was the 3D map. They even did away with the second voice for street naming. You can only have one user. With the 760 you can have 3 different ones. I never tried it with the 800 but the 760 is great for yard saling with the trip feature. I just plugged into 110V, got all the addresses from the newspaper, put them in, optimized it and it went one direction when I left, made a complete circle and came back home from the oposite direction. I see several 760 on Amazon so I think I'll buy one. By the way the 800 was used very little. It is now 1 week later. The 800 has been unplugged and turned off for the past week. Plugged it into 110v this morning and lo and behold it works perfectly. I wonder how long it will last. No shortage of suspense. ***Since I wrote the previous part the 760 died too. And to make a long story short I discovered what was wrong with both of them was the cigarette lighter wires into the GPS were bare from the constant pull from the coiled cord. I put straight cord on both of them so that now there is no tension. The 760 works fine and the 800 most of the time. 800 is still not trustworthy. User Review: - No Customer Service!I got a Magellan Roadmate 360 product as a very nice gift 2 years ago, this Christmas the power port got wonky so I emailed Magellan for information on where to take it for repair. I got an email back saying they no longer support this "older model" and that the best I can do is to try to trade it in for a refurb at a price. I called Customer service to see what the deal was, and I was on hold/transferred/on hold etc....after 20 min I decided I have no wish to provide this company with any more of my money. I realize that technology changes swiftly, but this is a minor repair and the thing was over $500 and is only 2 years old. I can get a computer repaired after 2years. They Really dislike to have to deal with customers and I would recommend you not purchase any products due to complete lack of support/customer care! User Review: - Poor performanceMagellan was really promoting how great this unit was. Here is the reality: - The Maps are OUTDATED! They were at least 4 years out of date when I purchased this unit. When I pointed this out to Magellan customer service I was given a one line response that there were no current plans to upgrade. (Now that they have upgraded the maps they want to charge me!) - Very slow startup and satellite finding time. There is no excuse for this. Lost and need to find your way? Forget it! You'll be long gone. - Klunky user interface. Confusing and not intuitive. - Can't be used as a map! If you are interested in seeing where you are or want to plan an alternate route: Forget it! The unit is so slow and unforgiving it is practically useless as a map. Don't leave home without a MAP! - Check your routes. Many times either because of outdated maps or who knows what, the unit will take you on a ridiculous route. Unfortunately this usually this only happens when you are lost! - Poor customer service. Their stance on the maps and slow system response were very inadequate in my opinion considering what I paid for this unit. They gave me the feeling like they didn't care (They had my money!) - Forget the MP player and the picture viewer. They are obsolete and always were from the beginning. + The one positive I can give the system is that where ever you are you can always find the nearest Starbucks! Overall, the combination of the old maps, slow response time, poor customer service and lousy interface should lead you to NOT buy this GPS receiver. I would be very wary before purchasing any Magellan product in the future. User Review: - Do NOT buy Magellan products. I did and NEVER will again!If you are expecting post-sale support, including warranty, from Magellan, don't! It is non-existent!!! It is horrible. All you get is empty promises (read lies). Magellan does not stand behind its (expensive) products. Lesson learned. I'm throwing this Magellan unit in the garbage. I will NEVER buy or use another Magellan product even they were to give it away for free. I will vote with my money and spend it on something else like GARMIN. |
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