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Magellan RoadMate 800 Portable GPS NavigatorUser Review: - NO customer supportMagellan customer service is nonexistent. The documentation packed with my unit says updates will be made available roughly every six months. I have had my Magellan 800 for nearly two years and not only has the company failed to make ANY updates available during that time, they gave me no response of any kind to four (yes, four) separate e-mails inquiring about their update policy. The company's web site now says an update will be offered in September -- but it is September 19, and the last time I checked the site promised an update in July... The 800 works reasonably well, but be warned of a few things: (1) Although it includes an MP3 player, it will not play music while being used as a GPS (so much for tunes on road trips). (2) The unit is large. Very large. (There is a fairly big screen, which is nice; but the 800 seems larger than it needs to be to accomodate the screen based on competitors' GPS offerings.) (3) It can be incredibly slow to orient itself when you first turn it on. I usually have to wait between 10-15 minutes for it to connect with GPS satellites. Even with these shortcomings, I'd rate this unit 3 stars if Magellan wasn't so abysmal at supporting its customers. I won't buy one of this company's products again if I can avoid it, and I can't recommend that anyone else do so either. ***UPDATE***: It is now October. The Magellan web site still promises a map update in September. I'll believe it when I see it... ***UPDATE #2: Magellan did finally make an update CD available (for over $60). I purchased it, then found it didn't work. Just made my third call to tech support, and spent my third lengthy period on hold. My update CD still doesn't work. Forget about buying a Magellan product -- I certainly will. User Review: - NO customer supportMagellan customer service is nonexistent. The documentation packed with my unit says updates will be made available roughly every six months. I have had my Magellan 800 for nearly two years and not only has the company failed to make ANY updates available during that time, they gave me no response of any kind to four (yes, four) separate e-mails inquiring about their update policy. The company's web site now says an update will be offered in September -- but it is September 19, and the last time I checked the site promised an update in July... The 800 works reasonably well, but be warned of a few things: (1) Although it includes an MP3 player, it will not play music while being used as a GPS (so much for tunes on road trips). (2) The unit is large. Very large. (There is a fairly big screen, which is nice; but the 800 seems larger than it needs to be to accomodate the screen based on competitors' GPS offerings.) (3) It can be incredibly slow to orient itself when you first turn it on. I usually have to wait between 10-15 minutes for it to connect with GPS satellites. Even with these shortcomings, I'd rate this unit 3 stars if Magellan wasn't so abysmal at supporting its customers. I won't buy one of this company's products again if I can avoid it, and I can't recommend that anyone else do so either. ***UPDATE***: It is now October. The Magellan web site still promises a map update in September. I'll believe it when I see it... ***UPDATE #2: Magellan did finally make an update CD available (for over $60). I purchased it, then found it didn't work. Just made my third call to tech support, and spent my third lengthy period on hold. My update CD still doesn't work. Forget about buying a Magellan product -- I certainly will. User Review:  - Bought for cross country tripWell we used this to go from VA to OK and KS. It did help out very much when driving around towns. Nice not constantly asking when the next turn was. Also liked that you could use the pad or touch the screen. Wish we could add resturants with kid play places, but no GPS unit has that. Only led us astray once. but we passed what we were looking for, it looked like they had some recent construction. User Review: - map updates don't workthe actually works fine but i have purchased a map update. i received the dvd but the update process does not recognize the correct serial number. i have called magellan support about 7 times over the past two weeks. each time the promise a new authorization code within a specific time frame. once as short as 4 t 6 hours and more recently within two days. i still do not have an auth code that works and i am finished trying. i would strongly recommend not purchasing this unit or any magellan unit for that matter. their map updates don't work and neither does their support department User Review: - Forget about support after purchaseThe product is actually very good, but the warranty support is non-existant. I thought I was doing a good thing and purchsed a 3 year extended warranty directly from Magellan. The net is 7 weeks after intially reporting that my windshield mount had broken - I am still waiting for a new one. Lots of excuses, emtpy promises for return phone calls and lots and lost of excuses why the part was not yet shipped. Consider yourself forewarned if you have a post sale problem with a Magellan product. I wasted my money on the warranty. |
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