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Magellan RoadMate 800 Portable GPS NavigatorUser Review: - *NO* Customer SupportMagellan customer service is nonexistent. The documentation packed with my unit says updates will be made available roughly every six months. I have had my Magellan 800 for nearly two years and not only has the company failed to make ANY updates available during that time, they gave me no response of any kind to four (yes, four) separate e-mails inquiring about their update policy. The company's web site now says an update will be offered in September -- but it is September 19, and the last time I checked the site promised an update in July... The 800 works reasonably well, but be warned of a few things: (1) Although it includes an MP3 player, it will not play music while being used as a GPS (so much for tunes on road trips). (2) The unit is large. Very large. (There is a fairly big screen, which is nice; but the 800 seems larger than it needs to be to accomodate the screen based on competitors' GPS offerings.) (3) It can be incredibly slow to orient itself when you first turn it on. I usually have to wait between 10-15 minutes for it to connect with GPS satellites. Even with these shortcomings, I'd rate this unit 3 stars if Magellan wasn't so abysmal at supporting its customers. I won't buy one of this company's products again if I can avoid it, and I can't recommend that anyone else do so either. ***UPDATE***: It is now October. The Magellan web site still promises a map update in September. I'll believe it when I see it... ***UPDATE #2: Magellan did finally make an update CD available (for over $60). I purchased it, then found it didn't work. Just made my third call to tech support, and spent my third lengthy period on hold. My update CD still doesn't work. Forget about buying a Magellan product -- I certainly will. ***UPDATE #3: Over a month ago, Magellan sent an e-mail to purchasers in which they admitted that their map upgrade for the 800 model was defective (i.e., it won't load at all -- it's useless) and that they were working to fix it. As of today (Jan. 8th) they have neither issued a fix nor offered to refund the purchase price (which they collected from me several months ago). I will never make a purchase from this company again. User Review:  - Magellan Roadmant 800 GPSI really like the feature of inputing several addresses and pressing "optimise" and it gives you the best route between them so you don't have to go back and forth across town. It's great for a realtor showing clients several addresses. The one thing I would add is a dimmer for the function lights. the screen is auto dimmed in low light, but the blue lights on the buttons are very bright at night. User Review:  - Magellan ROADMATE 800 North AmericaThis unit has worked well since I bought it about six months ago. However, it does seem to have some heat related problems and shut down several times on a trip in 90 degree plus weather. Last week I tried to unlock the international maps and the web site would not allow orders. Magellan now tells me that this problem should be fixed by the end of September. Can you beat that. At least 5 weeks with no capability to unlock international maps. I bought a Garmin nuvi 370 that comes with European maps installed for $ 425.00. The maps alone, if you could get them, are $ 250.00 from Magellan. Based on customer service I cannot recommend Magellan products. User Review:  - This is the bestHands down top of the heap for all mobile GPS units. This is the 5th one I've recomended oor purchased for someone else. Over 6 million POI'S. When they update the maps in Sept. 07 I would hope they would also update the POI data as well...Bank of America buying up smaller banks leads you to a list of weird ATM'S User Review: - WARNINGI HAD MANY PROBLEMS WITH THIS GPS... I WILL DESCRIBE A FEW: 1) TOO HEAVY 2) BATTERY IS USELESS AS IT DOES NOT HOLD CHARGE FOR MORE THAN 5 MINUTES 3) NEED TO RESET UNIT OFTEN BECAUSE STOP RESPOND 4) VERY SLOW AND RETARDED KEY RESPONSE 5) MAP? CAN NOT FIND MY AND ALL MY FIVE BEST FRIEND ADDRESS!!! 6) ADDRESS UPDATE RELEASE WAS POSPONED AT LEAST 4 TIMES SINCE i GOT THIS GPS 4 MONTHS AGO 7) ENTERING AN ADDRESS? GOOD LUCK...THEY MADE AVAILABLE A VIDEO ONLINE WITH INSTRUCTION... STILL A PAIN. 8) MP3 PLAYER? BAD JOKE... THEY PUT IT THERE TO ATTRACT BUYERS. IT IS IMPOSSIBLE TO USE AS IT DOES NOT TRANSMIT TO RADIO..DOES NOT HAVE AUDIO OUTPUT... AND MONO SPEAKER IS TOO SMALL TO LISTEN TO MUSIC. 9) VERY DIFICULTY TO READ DISPLAY ON DAYTIME. 10) WINDSHILD MOUNT BROKE ONCE..GOT REPLACED..BROKE AGAIN GOT TIRED. the above is to name a few... The only positive point is the voice part, but it does not speak name of road and places...though. |
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