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Magellan RoadMate 800 Portable GPS NavigatorUser Review: - Watch OutI Purchased the Magellan RoadMate800 in January 2006. After six months the power pin which is used to connect the recharge adapter to the unit failed. The unit was sent in for repair and returned. Now one year later, once again the power pin connection failed. This time however, the product is no longer under warranty and Magellan wants to charge for the repair. Two friends own the same 800 model and have experienced the same power pin problem. This is an obvious flaw in the manufacture of the product which Magellan refuses to deal with equitably. Recently Megellan formerly a subsidiary of Thames Corporporation was bought out by Shah Capital Partners, LP, Ajay Shah, Managing Director headquartered in Santa Clara, CA. The unit itself works well and is as accurate as any units out there, however, the power pin problem is a major flaw which would not allow you to recharge your batteries. User Review:  - Unit is a good value, technical support is terrible.The unit is a good value and well designed. If you need to call Magellan for anything, watch out. You'll spend a long time on the phone with someone who knows nothing about your unit. I wish the website had all the questions and steps that they were going to ask you to take. Even their sales department is clueless. I bought the unit used. It works pretty well most of the time. I bought a traffic kit, and it won't work. The tech support people are useless. The unit says that there is no traffic kit, but the tech support people keep sending me through the same menus (which they don't even know what options are on the menus), and then tell me to go for a drive and hope it starts working. User Review:  - Awful to worse.This GPS system is absolutely a horrible buy. I had mine for about a year before it started crashing and now does not work at all. Before it broke, though, it often got me lost and died at inopportune momemts. It takes an inordinately long time to acquire a satellite signal. And when operating, there is a few second lag in tracking your position that you can often miss your turn. Once it led me to a dead end. Now the thing doesn't work at all. Even though its plugged into the power jack, it warns me of low battery and shuts off. It freezes frequently, forcing you to reboot the machine which takes about 10 minutes to get going and acquire satellite all over again. Save your money and buy another GPS that works. This was one of my worst investments. User Review:  - Magellan Roadmates 700 and 800I own both a Roadmate 700 and a Roadmate 800. I bought the 800 after I had used the 700 for a couple of years and had it in for repairs (it stopped picking up the satellites). Both units have worked well (hence the 4 star rating), but I have been dissatisfied with Magellan's customer service. The customer service center is apparently located in India and some of the folks on the line have limited communications skills in English. One wanted to repeatedly walk me through a diagnostic sequence on the 700 even after we had established that it would not pick up the satellites. That is very aggrevating when you are traveling and the unit is malfunctioning. The Magellan maps tend to be several years old. Even when I purchased and downloaded the upgrade for the 700 the maps were not current. User Review: - BUYER BEWAREI bought this GPS for less then a year and I had to call Tech support in India and there only advice was to send it back. Which I did twice. Everytime the unit was found with some another problem. Now it does not save my address book. I can't even back it up. I even updated the firmware and nothing. I must of bought a lemon but Magellan did not grant me another upgrade or even a new GPS. Now the warrentee expired and I don't want to spend a dime with this unit. I just sold it for $100. I bought a Garmin 680 from Amazon. Great Price!! Stay away from Magellan. |
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